Quintica has been assigned to proceed with the automation of the operational activities using Servicenow Enterprise Service Management platform. Based on a 3 year roadmap fully aligned with the Business Technology and Airport vision, the project encompasses the areas of Incident Management, Request Management, Change Management, SLA Management, Knowledge Management, Asset Management, Cloud and Datacentre Automation, CMDB consolidation and Event Management.

Today the airports company business technology department is progressing on its three year fully mapped transformation project. With the implementation of the first component of the project including the start of the creation of a fully functional automated business technology operating model, including Incident, Request, Change and SLA Management, the airports company is already realising significant business benefit.

The next phases of the project include the ongoing delivery of the remaining processes that support its enterprise architecture, performance and financial management systems. Furthermore, the transformation project is expected to replicate the success to other business areas which also are willing to embrace an Enterprise Service Management Model using the Quintica Q-Journey framework.