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Helping the largest Telco in Africa shift from pure Telco to TechCo

Our customer, the leading Telco provider in Africa was looking to shift from providing purely telco products and service offerings to being a TechCo who is able to provide full technology stacks that are underpinned by their traditional Telco services and infrastructure.

Our client is a leading African communications company who is undergoing a fascinating transformation. They’re not just keeping up with the ever-evolving tech landscape; they’re actively shaping it. But here’s the twist: our client is not throwing out their entire legacy telco infrastructure. Instead, they’re taking a strategic approach, leveraging the strengths of their existing systems while integrating cutting-edge technologies.

This “tech modernisation with a twist” strategy offers valuable insights for any company navigating a digital transformation.

5 Apps

Consolidated down 5 applications onto a single system of action for workflow automation.

15%

Improvement in SLA and service fulfilment

$

Overall drop in cost to operate with both application consolidation and tech admin overhead.

Outcome 1

Bring new products to market with a much improved customer experience and ease of provisioning while still depending on legacy systems for activation.

Outcome 2

Provide modern mobile and portal experiences to customers and intuitive workspaces for the NOC teams while still connecting into our CORE to order processing and fulfilment. This provided the time needed to sunset legacy systems and adopt the future architecture.

Technology Enablers

  • ServiceNow Telco Service Management
  • ServiceNow Integration HUB allowing for a common set of integration points into existing data sets for customer and billing data as well as order decomposition.

 

The Power of "And"

The key to this strategy lies in the power of “and” instead of “or.” They’re not abandoning their reliable telco systems; instead, they’re integrating them with modern technologies like cloud computing, Software-Defined Wide Area Networks (SD-WAN), and next-generation gigabit networks. This creates a powerful synergy:

  • Legacy systems provide a stable foundation:  existing infrastructure ensures a strong, reliable network backbone. This is crucial for any communication company, and it frees up resources to be directed towards innovation.
  • Modern tech unlocks new possibilities: Cutting-edge solutions like cloud and SD-WAN allow our customer to offer a wider range of services, improve efficiency, and deliver a superior customer experience.

The message is clear: Embrace the power of “and,” leverage your existing strengths, and fearlessly pursue innovation.

From Connectivity Kings to Tech Titans

Traditionally, our customer excelled at providing network connectivity. Now, their vision stretches far beyond. They aim to become a full-fledged “technology communications company,” offering a comprehensive suite of services that go beyond just making calls. This includes cloud solutions, data analytics, and innovative new applications.

Benefits Abound

This hybrid approach offers this Telco giant a multitude of benefits:

  • Cost-Effectiveness: Leveraging existing infrastructure reduces the need for complete overhauls, saving money that can be reinvested in new technologies.
  • Reduced Risk: By integrating new tech gradually, we helped the customer minimizes the risk of disruption and ensures a smooth transition.
  • Faster Innovation: With a solid foundation, our client can now focus on developing and deploying new services and applications at speed, getting their product offering to market faster.

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A Model for the Future?

This approach to tech modernisation is a compelling one. It demonstrates that legacy systems don’t have to be a hindrance. By strategically integrating the old with the new, companies can unlock a wealth of possibilities and position themselves for long-term success in the ever-changing technological landscape.

The journey is still ongoing, but it serves as a valuable case study for companies of all sizes looking to navigate their own digital transformations. The message is clear: Embrace the power of “and,” leverage your existing strengths, and fearlessly pursue innovation.

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