Our client is a leading African communications company who is undergoing a fascinating transformation. They’re not just keeping up with the ever-evolving tech landscape; they’re actively shaping it. But here’s the twist: our client is not throwing out their entire legacy telco infrastructure. Instead, they’re taking a strategic approach, leveraging the strengths of their existing systems while integrating cutting-edge technologies.
This “tech modernisation with a twist” strategy offers valuable insights for any company navigating a digital transformation.
Telecommunications
Africa
9000+ Employees
Bring new products to market with a much improved customer experience and ease of provisioning while still depending on legacy systems for activation.
Provide modern mobile and portal experiences to customers and intuitive workspaces for the NOC teams while still connecting into our CORE to order processing and fulfilment. This provided the time needed to sunset legacy systems and adopt the future architecture.
– ServiceNow Telco Service Management
– ServiceNow Integration HUB allowing for a common set of integration points into existing data sets for customer and billing data as well as order decomposition.
The key to this strategy lies in the power of “and” instead of “or.” They’re not abandoning their reliable telco systems; instead, they’re integrating them with modern technologies like cloud computing, Software-Defined Wide Area Networks (SD-WAN), and next-generation gigabit networks. This creates a powerful synergy:
The message is clear: Embrace the power of “and,” leverage your existing strengths, and fearlessly pursue innovation.
Traditionally, our customer excelled at providing network connectivity. Now, their vision stretches far beyond. They aim to become a full-fledged “technology communications company,” offering a comprehensive suite of services that go beyond just making calls. This includes cloud solutions, data analytics, and innovative new applications.
Benefits Abound
This hybrid approach offers this Telco giant a multitude of benefits:
This approach to tech modernisation is a compelling one. It demonstrates that legacy systems don’t have to be a hindrance. By strategically integrating the old with the new, companies can unlock a wealth of possibilities and position themselves for long-term success in the ever-changing technological landscape.
The journey is still ongoing, but it serves as a valuable case study for companies of all sizes looking to navigate their own digital transformations. The message is clear: Embrace the power of “and,” leverage your existing strengths, and fearlessly pursue innovation.