Driving shared services across a single platform.

Helios Towers enhances its multi-country operations with ServiceNow and Quintica Q-OSS operations automation solution.

Business Challenge

The business was operating in silos across multiple countries, without proper standard operating processes, using a variety of non-integrated systems and manual management direct operations. This resulted in a challenging reality of poor operational controls, costly field services, high level of service breach, poor maintenance execution resulting in high asset replacement costs and inconsistent and poor visibility of operations reporting for management decision making.


Average monthly site visits reduced by over 75%


Corrective maintenance site visits reduced by over 70%


Estimated vehicle operating costs reduced by over 35%

Business Challenge

Fragmented systems have resulted in a lack of visibility into enterprise assets. These assets are critical to service availability and ensuring contracted uptime service assurance.

How we solved it

Quintica Q-OSS is built to run on ServiceNow and delivers specific value through out of the box processes such as Trouble Ticketing, Site Access Management, Planned and Preventative Maintenance that add immediate value to telecoms business

Technology Enablers

ServiceNow is a cloud based Platform as a Service solution, that delivers always on single system of record automation framework that can be deployed into the all areas of the enterprise business.

The Solution

Our solution focused on the transformation of process, people and technology. The business leadership team invested in a total transformation of their standard operating model. First aligning common policies in a way they could deal with the complexity of different operating country realities and then implementing a shared services technology model that helped to “systemize” the new way of working.

Quintica’s knowledge of the TowerCo business allowed them to quickly add value in our technology transformation journey. Their ability to narrow on the key business challenges and process optimisation opportunities was critical to our success.

Every great journey begins with a plan

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