Distell reimagines employee engagement

ServiceNow lays foundations for South African drinks manufacturer's new digital approach to HR

Reimagining the employee experience

With operations worldwide and multiple business units, Distell saw an opportunity to standardize its HR functions. It wanted to consolidate disparate systems across payroll, onboarding, and leave.

This would create cost savings but, more importantly, establish a new shared services platform—encouraging self-service and allowing tasks to be completed via mobile. Distell recognized the platform would open the door to ongoing automation and reimagined employee processes.


Automated processes and ≈100 sub-processes


Removed pages per appointment for each onboarding case


Returned employees safely to the workplace

Job to be done

Consolidate disparate employee systems for 4,500+ employees working across five different countries out of the 24 locations in which the company operates

Solutions to do it

– ServiceNow® HR Service Delivery
– ServiceNow® Safe Workplace suite
– ServiceNow® IT Service Management

What we did

Created a new employee portal with mobile access, connecting multiple business units and streamlining
employee as well as IT processes

Managing a global drinks business

Distell is a global alcoholic drinks manufacturer and distributor. Headquartered in Stellenbosch, South Africa, it has operations in 24 locations worldwide and manages more than 40 brands. The group employs more than 4,500 staff. Distell is Africa’s leading producer of spirits, wines, and ready-to-drinks (RTDs) as well as the world’s second largest producer of ciders.

Anywhere employees are struggling to find information, or where we have multiple processes running with too many manual steps, we’ll look to bring those into ServiceNow.

Personalised communication to employees,
as well as where they need to take action or update information, has been automated and has saved the HR business partners many hours compiling and distributing information
to our disparate workforce.

Wanda van der Bijl
Business Analyst, Distell
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