Q-Journey
Value delivery framework
Deliver your technology change with confidence and leverage 22+ years of expertise in our execution framework for success.
Getting from Vision to Value
Q-Journey is our delivery framework that helps businesses achieve value from their transformation.
Our approach integrates a robust service management foundation with a powerful execution engine, creating impact. We keep your people at the heart of any implementation journey and ensure that they are empowered to continue to drive change and value long after your implementation.
Choose a stage to support your transformation
Q-Scan
Pinpoint areas for improvement in your processes, against best practice frameworks, technologies, people, and governance. With Q-Scan, you can optimise your operations, achieve greater efficiencies, achieve better return on investments and stay competitive.
Business Outcomes
- Drive standardisation across your business
- Understand optimisation opportunities
46%
Companies use business processes primarily as a way of reducing costs
Q-Portfolio
Ensure a solid service portfolio management experience by mapping your service offerings from any function. A well-structured Service Portfolio ensures alignment and efficient service delivery from the service provider to the customer.
Business Outcomes
- Standardised and simplified service catalogue
- Alignment and management of all services
- Detailed layout and scope of services and their priorities
- Optimised resource utilization
- Cost transparency
- Improved Quality of Service
- Data driven decision-making
Q-Design
Building a Solid Foundation for Your transformation journey and get your tech foundation right the first time with Q-Design.
Business Outcomes
- Discovery and requirements gathering
- Future state process design
- Solution design
- Delivering high-quality results
- Future state architecture design
Q-Build
Q-Build is the execution phase of your journey. Our highly certified delivery teams will ensure that we deliver service experiences that are built on best practice. Whether we extending the platform or delivering an existing platform application into your business our team will apply their expertise and experience to deliver results.
Business Outcomes
- The largest and most experienced ServiceNow capability across the UAE and Africa.
- 100% aligned to the ServiceNow Now Create delivery methodology.
- Leverage our Pre-built API spokes
Q-Quality
Make sure you deliver a high quality product to business.
Q-Quality is our end to end validation and testing framework that ensures a release ready product that is defect free and ready to drive value with a great service experience.
Business Outcomes
- Activate your Automated Testing strategy
- Deliver high quality experiences that are bug free
- Get a 70% ROI in 1 year on your improved testing capability
- Your test strategy delivered
Q-Value
Understand the value you are deriving from your technology investment. We take the guess work out of value realization and support you with qualified accurate metrics to substantiate your business transformation case.
Business Outcomes
- Defined success targets
- Success metrics
- Maximise your technology investment
- Drive CSI
OCM
More than 70% of all technology change initiatives fail due to lack of change management. (According to Gartners state of transformation reporting 2023) Quintica’s OCM offering helps you drive adoption and success with your technology change. We’ve taken the guess work out of change with our OCM blue print for success that addresses improved operations, culture, and overall success.
Business Outcomes
- Change enablement plan
- Communication Plan
- Training Plan
- Adoption strategy
- Change champion guide
- Dramatically improved adoption on go-live and product release
Lets change the game together
Let our team help you map your technology change journey and deliver results.