Most Telco’s are on a journey to shift from purely telco product and service offerings to being a TechCo who is able to provide full technology stacks that are underpinned by their traditional Telco services. In order to make this shift it’s essential for these companies to radically cut down on repetitive busy work and leverage their technology teams to drive product development around their new revenue lines.

ServiceNow’s new Gen AI models for Telecommunications announced at Mobile World Congress (MWC) 2024 are a ground-breaking development that holds immense potential for transforming the way telco providers operate and manage their infrastructure and Product Offerings, Quintica, as a leading ServiceNow Elite partner, is perfectly positioned to help them harness this transformative power.

The Power of Gen AI for Telcos

The new Gen AI models are specifically designed to address the unique challenges faced by telco companies. These models leverage the power of artificial intelligence and machine learning to:

• Automate routine tasks: Freeing up valuable human resources for more strategic initiatives.
• Predict and prevent network issues: Proactive maintenance reduces downtime and ensures a seamless customer experience.
• Optimize resource allocation: Utilizing resources efficiently translates to cost savings and improved operational performance.
• Personalize customer experiences: Delivering targeted services and support enhances customer satisfaction and loyalty.

A trusted journey for Telco transformation with Quintica

Quintica’s extensive experience in the telecommunications industry, coupled with our deep understanding of the ServiceNow Platform makes us the ideal partner for Telcos looking to quickly leverage these new Gen AI models across their operations, not sure where to start – we’re here to help you:

• Assess your needs and identify the most impactful Gen AI models for your specific requirements.
• Seamlessly integrate the Gen AI models into your existing ServiceNow platform.
• Develop workflows and automation to maximize the benefits of Gen AI.
• Provide Managed Services and training to ensure your team can effectively utilize the new functionalities.

A New Era for Telco Operations

The ServiceNow’s Gen AI for Telco, marks a significant step forward for telco companies. By embracing these innovative solutions and partnering with Quintica, telcos can unlock a new era of operational efficiency, improved customer experiences, and a competitive edge in the ever-evolving telecommunications landscape.

Are you a forward-thinking Telco provider? We’re ready to help you navigate this journey. Speak to our Telco team today to discuss how we can empower you to leverage the power of ServiceNow Gen AI models and unlock the full potential of your telecommunications operations.

We’re in the business of making moments that matter for your customers by unlocking the power of transformative tech.

WRITTEN BY Andrew Doherty Andrew is the Chief Partner Officer for Quintica Group acoss Africa and the Middle East.