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As an Elite ServiceNow Partner, Quintica is committed to helping our customers harness the full power of the ServiceNow platform for their digital transformation journeys. We are excited to share our perspective on ServiceNow’s recently announced financial results for the first quarter ended March 31, 2025. These results underscore the continued strength and innovation of the platform you rely on, and provide valuable insights into the future capabilities you can expect.

ServiceNow exceeded guidance across all Q1 2025 topline growth and profitability metrics. This strong performance, with subscription revenues reaching $3,005 million, representing 19% year-over-year growth (20% in constant currency), and total revenues of $3,088 million, growing 18.5% (19.5% in constant currency), is a clear indicator of the platform’s robust health and increasing adoption.

For our customers, these strong financials are excellent news. They signal ServiceNow’s stability and capacity for continued investment in research and development, support, and further platform enhancements. A financially healthy partner is better equipped to deliver the innovation and reliability critical for your business operations. The significant year-over-year growth in remaining performance obligations (RPO) to $22.1 billion (25% growth, 25.5% in constant currency) and current remaining performance obligations (cRPO) to $10.31 billion (22% growth, 22% in constant currency) demonstrates strong future revenue visibility and confirms that customers are making significant, long-term commitments to the platform. This validates the value businesses are deriving from ServiceNow today and anticipate in the future. Furthermore, ServiceNow crossed 500 customers with more than $5 million in Annual Contract Value (ACV), representing approximately 20% year-over-year growth in this key customer segment. This highlights that large enterprises are increasingly expanding their investment in the ServiceNow platform. As ServiceNow President and CFO Gina Mastantuono stated, in times of uncertainty, customers focus on maximising ROI and reducing costs, which is precisely where the ServiceNow Platform excels.

A key driver of this growth is ServiceNow’s position as the “platinum standard for enterprise-grade AI” and its focus on being the “AI platform for business transformation”. The sources highlight significant advancements and capabilities in AI that directly benefit customers:

• ServiceNow has unveiled “breakthrough agentic AI innovations” designed to autonomously solve complex enterprise challenges.
• Customers now have access to thousands of preconfigured AI agents across various domains like CRM, HR, and IT.
• The AI Agent Studio allows for building fully customized AI agents.
• The AI Agent Orchestrator ensures teams of specialized AI agents can work together across tasks, systems, and departments to achieve a specific goal.
• The Yokohama platform release expanded agentic AI capabilities, including advancements in Workflow Data Fabric and the Common Service Data Model.
• Specific industry applications of AI agents are being developed, such as those for the telecom industry built on NVIDIA AI, aimed at automating labour-intensive workflows in customer service and network operations to speed up problem resolution and improve customer experiences.
• Agentic AI capabilities are also being made available faster for the public sector.

These AI capabilities are crucial for enabling companies to lead through a fast-changing environment, delivering real business transformation, and driving immediate value creation. They empower customers to enhance productivity, maximise ROI, and reduce costs.

In addition to organic innovation, ServiceNow has been strategically expanding its capabilities through key M&A activity and partnerships, further enhancing the value proposition for customers:

• ServiceNow plans to acquire Moveworks, combining ServiceNow’s agentic AI and automation strengths with Moveworks’ front-end AI assistant and enterprise search technology to deliver a unified search and self-service experience. This will significantly improve how users find information and get support.
• The planned acquisition of Logik.ai brings an AI-powered Configure, Price, Quote (CPQ) solution, which can empower sales teams to close deals faster and increase sales velocity.
• Strategic partnerships are accelerating AI transformation across industries:
  • The collaboration with Aptiv integrates edge intelligence with the ServiceNow Platform for mission-critical industries like automotive and telecommunications, enabling faster response times and smarter decision-making from real-time equipment data.
  • Working with Vodafone Business, an AI-powered service management solution is being launched, leveraging ServiceNow’s AI and Vodafone’s network expertise for personalised customer experiences and improved operational efficiency.
  • A deepened collaboration with NVIDIA is integrating NVIDIA’s Llama Nemotron reasoning models onto the ServiceNow Platform to optimise AI agent deployment.
  • Collaboration with Google Cloud on the Agent2Agent (A2A) interoperability protocol will enable secure communication between agents across platforms, creating a unified agentic experience for areas like field management.

These acquisitions and partnerships demonstrate ServiceNow’s commitment to expanding the platform’s reach and depth, integrating advanced AI and industry-specific capabilities that translate directly into enhanced solutions and greater ROI for our customers.

In summary, ServiceNow’s strong Q1 2025 results are a testament to the power and relevance of its platform in driving business transformation through AI. For Quintica customers, this performance signifies a platform that is not only financially sound but also rapidly innovating, particularly in the critical area of AI. The strategic acquisitions and partnerships further bolster the platform’s capabilities, providing a richer ecosystem of solutions. As your trusted Elite Partner, Quintica is ideally positioned to help you navigate these advancements and ensure you maximize the value these exciting developments bring to your organization.