Dubai, United Arab Emirates – 8th October 2024
Jazz, Pakistan’s leading digital operator and part of the VEON Group headquartered in the Netherlands, is harnessing the power of ServiceNow to drive its business transformation journey as it expands its service offerings and transitions from a traditional telecommunications company to a forward-leaning technology conglomerate.
Quintica, a ServiceNow Elite Partner, has been instrumental in supporting Jazz’s digital transformation by providing implementation and consulting expertise to help them fully reap the benefits and capabilities of the ServiceNow platform.
ServiceNow’s expansive partner ecosystem and new partner program is critical to support the $275 billion forecasted market opportunity through 2026 for the ServiceNow platform. The ServiceNow Partner Program recognizes and rewards partners for their varied expertise and experience to drive opportunities, reach new markets, and help joint customers transform businesses across the enterprise.
“As Jazz continues to grow and evolve, digital transformation is at the core of our strategy,” said BeenishWajih, Head of Network Operations Centre at Jazz. “ServiceNow provides us with a unified platform to streamline our operations, improve service delivery, and empower our employees. We are confident that this partnership with Quintica and ServiceNow will allow us to achieve our ambitious goals and solidify our position as a leading ServiceCo in Pakistan.”
By implementing ServiceNow, Jazz is realising several key benefits, including:
- Improved operational efficiency: Streamlined workflows and automated processes leading to increased efficiency and productivity across the organization.
- Enhanced service delivery: A centralized platform for managing service requests and incidents improving service quality and reducing resolution times.
- Empowered employees: Self-service capabilities and improved access to information empowering employees to be more productive and effective.
- Stronger OSS governance: Improved visibility and control over OSS operations enabling Jazz to make better decisions and manage risk more effectively.
Muhammed Ali, VP Network Operations at Jazz, said, “Partnering with Quintica and ServiceNow, our successful execution of IT Service Management (ITSM) has generated a high level of trust within Jazz. Consequently, key business units have engaged Technology as a partner in their business transformation journey. As we lower the time to value, there is a rising interest from various stakeholders in exploring other solutions across the ServiceNow ecosystem.”
Khalid Shehzad, Chief Technology Officer and President (Interim) Analytics & Software business unit at Jazz, said, “At Jazz, we place great emphasis on value creation through collaboration. As we diversify our products and offerings, there has been a growing need to ensure we have a flexible and scalable service management platform to meet the evolving business needs. Our partnership with Quintica and ServiceNow has given us a great boost in our transformation journey to support our growing Technology and Services portfolio.”
“We are thrilled to be partnering with Jazz on their business transformation journey,” said Umair Siddiqui, Director for Telco Media and Tech at Quintica. “Our deep expertise working with ServiceNow and proven track record of success in the telecommunications industry make us ideally suited to help Jazz achieve their goals. We are confident that this partnership will be a game-changer for Jazz as they continue to create new service offerings in the market from FinTech to Cloud and OTT.”
About Jazz
Jazz is Pakistan’s leading digital operator with over 71 million subscribers, including 46 million+ 4G users. Jazz offers the most extensive portfolio of digital value-added services – including but not limited to JazzCash, Pakistan’s foremost fintech provider; Garaj, Pakistan’s fastest-growing indigenous cloud computing solution; and Tamasha, Pakistan’s largest homegrown OTT video streaming and entertainment platform.
About Veon Group
VEON is a digital operator that currently provides converged connectivity and online services to around 160 million customers. Operating across six countries that are home to more than 7% of the world’s population, VEON is transforming people’s lives, creating opportunities for greater digital inclusion to empower people and drive economic growth.
About Quintica
Quintica is a leading Technology Consulting Company and Elite ServiceNow Partner hyper focused on helping organizations transform their operations with the ServiceNow platform. With a deep understanding of ServiceNow and a proven track record of success, Quintica helps organizations improve efficiency, reduce costs, and deliver a better service experience.
Jazz Media Contact : Saad Mustafa | Stream Head, External Communications
[email protected]
Quintica Media Contact: Andrew Doherty | Chief Partner Officer
[email protected]
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