Drive a 20% top line improvement with process engineering

Published: July 10, 2024
8 min read

According to IDC, companies are losing 20-30% of their revenue annually due to operational inefficiencies.  

At Quintica, we believe process consulting is the key to reversing this trend and unlocking your organization’s full potential.

First, lets understand why business Processes are so Important

Processes are at the core of any organization, ensuring tasks are carried out consistently, efficiently, and effectively. A structured methodology allows your organization to reach its business objectives, promote smooth workflow, and utilize the right tools for scalability. By clearly defining roles, responsibilities, and activity sequences, processes help reduce errors, eliminate waste, and boost productivity. 

What is Process Consulting? 

Process consulting at Quintica is a specialized service aimed at evaluating and optimizing your organization’s processes. This involves a thorough assessment of your current workflows, identifying inefficiencies, and implementing best practices to enhance overall performance. From technology integration to continuous improvement, process consultants work with technical teams and provides comprehensive transformational experience to ensure that your operations are as efficient and effective as possible, making them your strategic advantage.

“Process consulting is not just about improving processes; it’s about transforming the way your organization operates, driving growth, and achieving excellence.”

Shubnum Nazeer, Business Process Consulting Director at Quintica 

For a better understanding, some of the activities in our process consulting framework are: 

  • Process Maturity Assessments 
  • Business Requirement Analysis and Gathering 
  • Gap Analysis 
  • Target Process Mapping 
  • Testing 
  • Benefits Capturing 
  • Organisational Change Management 

What can Process Consulting Help Me Achieve?  

Key Output 1: Efficiency and Output Boost 

Process consultants meticulously analyse your existing operations to identify bottlenecks, redundancies, and waste. By streamlining workflows and implementing efficient procedures, companies can perform tasks faster, with fewer resources and errors. This not only enhances productivity but also allows employees to focus on more strategic, value-adding activities and boost efficiency by 5% to 15 % (Source: McKinsey and Company) 


Key Output 2: Decreased Hidden Costs and Enhanced Profitability 

Inefficiencies often lead to hidden costs, but process consulting helps uncover these expenses and provides actionable strategies to eliminate them. For example, a centralized incident management process ensures no effort duplication, and an optimized change management process reduces downtime while remaining adaptable. According to Bain & Company, cost reductions can range from 15%-20%.

Key Output 3: Improved Flexibility and Responsiveness 

Organizations that invest in process management can respond to market changes 30% faster (Source: Deloitte). In a rapidly changing market, the ability to adapt quickly is essential. Process consultants help organizations build flexible processes that can easily adjust to new technologies, market demands, and regulatory changes, ensuring competitiveness and capitalizing on new opportunities.

Key Output 4: Increased Employee Satisfaction and Engagement 

Efficient and well-defined processes contribute to a more organized and less stressful work environment. Employees are more likely to be satisfied and engaged when they have clear guidelines and streamlined workflows. This not only improves morale but also enhances productivity and reduces turnover by almost 50% (SHRM), creating a more stable and motivated workforce. 

Key Output 5: Higher Customer Satisfaction 

In highly competitive sectors like telecommunications and banking, faster delivery of services can be a key differentiator. Optimized processes allow 35% faster services delivery (Gartner), enhancing the overall customer experience and fostering loyalty.  


Investing in process consulting offers a myriad of benefits that can help companies achieve their strategic goals. From enhancing efficiency and reducing costs to improving quality and fostering innovation, process consulting provides the tools and insights needed to thrive in today’s dynamic business environment. By committing to continuous process improvement, organizations can unlock their full potential, drive sustainable growth, and achieve lasting success.

We’ve packaged our 22+ years of program delivery knowledge into our unique Q – Journey approach, we have helped transform leading organizations across various industries such as ADNOC, Vodacom, Equity Bank, ABSA, Safaricom.  


Dhruv Naik is a process consultant at Quintica who works with our customers to re-imagine the flow of work across their organisations. Reach out to our process consulting team to see how we can help with your improvement journey.

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Process consulting is not just about improving processes; it’s about transforming the way your organization operates, driving growth, and achieving excellence. Shubnum Nazeer, Business Process Consulting Director at Quintica