Jazz drives business transformation with expanded service offerings
Business Context
Jazz, Pakistan’s leading digital operator and a part of the Netherlands-based VEON Group, offers an extensive portfolio of digital value-added services to its more than 71 million subscribers. The company’s portfolio includes JazzCash, a fintech provider; Garaj, a cloud computing platform; and Tamasha, the country’s largest over-the-top (OTT) video streaming and entertainment platform. The company wanted to streamline its operations, improve customer service delivery, and empower its employees within its digital transformation strategy.
Comprehensive digital transformation
Quintica, as an Elite ServiceNow Partner, was instrumental in ensuring Jazz achieved its digital transformation goals. The company ensured that the integration of the technology within the Jazz ecosystem met the company’s requirements and provided ongoing consulting expertise to help the company fully realize the capabilities of the ServiceNow platform.
We place a great emphasis on value creation through collaboration. As we diversify our products and offerings, there has been a growing need to ensure we have a flexible and scalable service management platform to meet our evolving business needs.
“Our partnership with Quintica and ServiceNow has given us a boost in our transformation journey and supported our growing technology and services portfolio.”
Partnering with Quintica and ServiceNow, our successful execution of ITSM within technology has generated a high level of trust within Jazz. Consequently, key business units have engaged Technology as a partner in their business transformation journey. As we lower the time to value, there is a rising interest from various stakeholders in exploring other products of ServiceNow.
A beneficial collaboration
Jazz has felt the value of its ServiceNow integration across several key areas. Streamlined workflows and automated processes have lead to increased efficiency and productivity across the organization with measurable improvements in operational efficiency. The centralized platform for managing service requests and incidents has enhanced service delivery and quality while reducing resolution times. Employees have also felt the benefit thanks to the self-service capabilities and improved access to information that empowers them to become more productive and effective.
The solution has also given Jazz richer visibility and control over its operations support systems (OSS) governance. This has allowed the company to improve decision-making and manage risk more effectively.
From fintech to cloud to OTT, Jazz is constantly evolving its service portfolio and ServiceNow is enhancing the experience for the company, its customers and its employees.