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TELCO & SERVICE PROVIDERS

Scale and support Telecoms Operations with end-to-end digital workflows on a single integrated platform.

Connect your entire Telecoms operation from the customer to the network on one native cloud platform.

In the fiercely competitive telecom industry, customer experience is everything. But siloed departments and complex IT environments make it nearly impossible to deliver the exceptional service consumers expect.

At the same time, people-intensive processes drive up costs while creating a major barrier to growth, innovation, and productivity. What you need are purpose-built workflow solutions that address the unique challenges telecoms face as they rapidly grow their portfolios and digitally transform their businesses. So you can gain a true competitive edge by achieving greater agility and scale in today’s cloud-first world.

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Connect your telco operations

Value Stream for Telecom
Providers
Intelligent
Automation
Platform
Fuel Employee Productivity

Enhance productivity and
simplify shared services

Plan & Build Network

Plan and build networks that align
investment with business goals

Mitigate Risk

Effectively manage
enterprise risk and
resolve cyber threats

Grow Service
Revenue

Launch digital-first
services that
ignite growth and
accelerate return

Drive Ecosystem Scale

Drive scale with seamless experience
that inspire loyalty, automate
journeys, and reduce costs

Automate Service Assurance

Launch digital-first services that
ignite growth and accelerate return

Value Stream for Telecom
Providers
Intelligent
Automation
Platform
Fuel Employee Productivity

Enhance productivity and
simplify shared services

Plan & Build Network

Plan and build networks that align
investment with business goals

Mitigate Risk

Effectively manage
enterprise risk and
resolve cyber threats

Grow Service
Revenue

Launch digital-first
services that
ignite growth and
accelerate return

Drive Ecosystem Scale

Drive scale with seamless experience
that inspire loyalty, automate
journeys, and reduce costs

Automate Service Assurance

Launch digital-first services that
ignite growth and accelerate return

The Future of Service Assurance

Putting AI to work for Telecom

The ServiceNow Platform brings intelligence to every corner of your business, powered by AI

Empower everyone to deliver more value with GenAI on the Now Platform. Now Assist for Telco (an industry specific LLM) increases productivity by reducing manual work. It transforms experiences with personalization and natural human language, speeds time to value with intelligent code, and much more.
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Telco Modernisation Delivered

Telecommunications Network Inventory

Give network engineers the power to accurately design and build network resources and services. Use digital workflows to manage resources throughout the inventory lifecycle.

Give network engineers the power to accurately design and build network resources and services. Use digital workflows to manage resources throughout the inventory lifecycle.

Consolidate event data for evaluation and action. Streamline your response to  network issues with machine learning and advanced analytics.

Process customer orders with ease, remove complexity form
the customer journey.

Seamlessly hand off orders to be decomposed and provisioned into your network.

Ensure biometric approved site access for a specific change window. Empower teams with the correct assets. 

Stop theft in its tracks, deliver on time and replenish with accurate consumption data that triggers automated work orders to fulfil. 

Connect with our Telecom’s team

Noel Wright

Director TMT for Africa

Mritunjoy Singh

Chief Operating Officer

Bryan Mackenzie

Chief Revenue Officer

Umair Siddiqui

Director TMT for UAE

Customer Successes

Allan Cawood

Chairman

After leaving his position as CEO of Dimension Data Middle East and Africa Allan was not finished with his growth drive and passion for transforming tech. Through a private equity deal in 2005 Allan became the second major shareholder of the Quintica Group and joined the team as Chairman of the BoardAllan brings 3 main ingredients to the team: an infectious positivity about life, work and the convergency of both as a positive force for change, years of expertise on shaping an organisation and positioning for growth, someone who believes people are at the heart of any business and believe in doing Big Things with Great People. 

Speak to Allan:
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