Developing a self-service culture
ServiceNow HR Service Delivery is the platform on which Distell’s shared services portal is built. It was designed and implemented alongside Quintica, a local ServiceNow partner. Today, holiday booking, payroll queries, and a host of HR FAQs can be found online. Self-serving tasks via mobile is standard for employees. Holiday requests can be submitted via SMS. It has created standard processes for a range of tasks and helped remove paper from the business.
Building confidence in a return to workplace
As COVID-19 hit, Distell immediately identified an opportunity to use its employee service portal as a means to update employees on the latest health guidance. When information was updated, alerts could be pushed to employees. Using the ServiceNow Safe Workplace suite, employees can manage capacity in office buildings, carry out contact tracing and send out health questionnaires and communications to the workforce. With Distell officers operating at 50% capacity, and therefore not enough desks for all staff, Safe Workplace allows office workers to book a desk for a given day. Distell can then determine who has been in the office and who they have sat next to in the event of any positive cases identified.
Distell also opened COVID-19 vaccination centers at four of its sites for which both registration and ongoing administration is performed on ServiceNow. Employees and spouses can register via ServiceNow and receive updated information on the rollout as well as appointment dates and reminders.
Connecting remote workers
The Now platform brings together multiple systems from across the Distell business. It links HR with payroll and facilities management for seamless cross-enterprise service delivery. Facilities teams know exactly who is on-site. HR can confirm receipt of the latest health updates. In a world where many staff continue to work remotely or have had to change address, mobile access ensures a consistent, timely engagement.