The road to transforming the customer service experience

Investing in great outcomes for customers and employees

The road to exceptional customer service has been rerouted. Today’s customers are undergoing a bumpier journey, and they’re asking for help adapting to the unexpected. That means that service teams have to learn to navigate a new reality while still delivering rich and rewarding customer experiences.

Download this eBook to discover how to reinvent your customer journey for a new era of service expectations.

Read about:

  • The roadblocks to success
  • Developing a roadmap
  • Why connected collaboration is critical for resolving complex issues
  • The value of preventing and pre-empting service issues
  • How ServiceNow Customer Service Management can help you achieve your goals

Download now

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Here’s how we helped some of our customers:

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I am very impressed with the professionalism of the Quintica team and the quality of their work. All workstreams passed our QA first time which meant we could go live on time and on budget.  Well done on a great job…

Alberto Otero – PMO Strategic Projects – Engen

Quintica has a very good knowledge of Service Management and the ServiceNow platform. They have successfully implemented ServiceNow for Aspen and have been instrumental in driving out the platform capabilities.

Derrick Van Der Merwe – Service and Quality Manager

Quintica has been a partner to NSFAS more than a vendor, helping us to shape the way we engage our students the institutions we support.

Arno Esterhuizen – Senior Manager : ICT Services – NSFAS

Quintica is not a vendor to us they are our strategic partner helping us to achieve the business outcomes that drive us forward as a global aviation enterprise. We operate in a complex and high pressure environment and the team have more than matched our expectations.

Arnaud van Rietschoten 
- Vice President IT Service Management – Emirates

Quintica has played a critical role in helping Investcorp drive maturity in our Service Operations and Service Transition space. The team are always striving to provide the highest level of service in a fast paced and evolving environment.

Investcorp Bank BSC

Quintica is an organisation that are flexible and accommodating in providing solutions. Quintica’s strengths lies in not only their local skills but also the availability of international resources to assist in implementing complex solutions.

Braam Venter – Senior Manager Technology – Nashua