Managed Service Desk

We provide IT service desk solution for both small-medium business and the enterprise environment. Quintica offers end-to-end management of incidents, problems and requests, as well as resources to support knowledge, change and configuration management process. With a single point of contact, users can enjoy a seamless end user experience. Whether you’re a global or regional company, need 24x7 or after-hours/overflow support, or seek one or a combination of the services below, Quintica will be able to fulfil your Service Desk needs.

Quintica Managed Service Desks are built on well developed standards that reflect our years of experience in delivering IT services and align to the ITIL service management framework and the ISO / IEC 20000 industry standards

Why Quintica?

IT Budget Optimisation

Reduce costs by up to 40% - free up internal resource, increase productivity, improve service delivery, reduce downtime and faults.

Flexible and Scalable

Managed services or staff augmentation, ability to ramp up or down, change technology skillset to suit project demands, L1,L2,L3 support, various working time options ie 24x7 services

High Expertise

Talented, qualified and experienced resources, highest partner accreditations and specialisations, decades of technical knowhow and service delivery, ITIL, PMP, PRINCE2, industry best practices, robust SLA’S & KPI.