We understand that people are a vital element of any effort to improve overall service delivery. Most organisations recognise this, but very few have a structured solution to manage it.

We offer a variety of ITIL^® Certifications and integrated workshops that prepare students to apply knowledge and techniques gained from our courses into real-world situations. Customised corporate training for your organisation is also available.

The ITIL^® Qualification Scheme uses a system that enables an individual to gain credits for each exam they take. There is no examination required at the ITIL^® Expert Level. Candidates must achieve sufficient credits through a selection of the available subject areas (the foundation, service capability, service lifecycle and managing across the lifecycle).

Participants must earn a minimum of twenty two credits, two from the foundation module which is a mandatory first step, and five of which must be from the Managing Across the Lifecycle (MALC) module which is a mandatory final step. Once candidates have accumulated a sufficient number of credits they can be awarded the ITIL^® Expert in IT Service Management.

 

What is ITIL^®?
The IT Infrastructure Library^® (ITIL^®) is the most widely accepted approach to IT service management in the world and has long been recognised as the industry standard for IT Service Management. ITIL^® is an adaptive and flexible framework for managing IT services and encourages you to use common sense rather than follow a rigid set of rules, thereby empowering individuals to make the best decisions for their organisation every day.

Our ITIL^® education programmes are a perfect complement to our technology, consulting and management services, by extending the organisational competencies to the individuals managing and delivering against those services. In addition to all our courses being certified by APMG, our instructors also hold the relevant ITIL^® certifications. Furthermore we aim to enhance the learning experience by making sure that our ITIL^® educators come with a wealth of real life experience of the material they teach, so the students on our courses get more than the standard course material. They get lecturers who contextualise the topics being learnt and are able to bring it back to real day-to-day situations.

Our programmes are not only designed to educate and help the students achieve the certification, but are aimed at enabling the students to apply the knowledge they acquire back in the work place. Students need more than the standard course, they need a guide and mentor to rely on when they return to the workplace, so our additional mentorship programme places the lecturers at the fingertips of the students.